Experts in Contact Centre Solutions

We are using 20+ years of Contact Centre and Communications experience to help Call Centres move to become Contact Centres.

Since 2013, we have been helping medium to large organisations run procurement projects to change their call centre applications and add systems/processes to interact with their customers across multiple channels. This has involved designing the new customer experience as well as analysing the full cost of ownership and benefit over the true lifetime of the investment.

Recently we have been involved in several projects including assisting a start up enter the UK as well as develop a significant new business unit within an existing UK communications business.

In line with the options available today this has covered various configurations of cloud vs premise solutions. But these projects are not just about technology, the scope covers how these technologies support the customer interaction process.